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Returns policy

Returns Policy of LE CHEQUE DEJEUNER s.r.o.

CONTENT

I. INTRODUCTORY PROVISION
II. DEFINITION OF TERMS
III. PLACE AND METHOD OF FILING A RECLAMATION
IV. RESPONSIBILITY OF LCHD AND THE SUBJECT OF RECLAMATION
A. SUBJECT OF RECLAMATION CAN BE
B. SUBJECT OF RECLAMATION CANNOT BE
V. OBLIGATIONS AND RIGHTS OF LCHD AND PERIODS FOR RECLAMATION COMPLETION
A. LCHD IS OBLIGED
B. LCHD HAS THE RIGHT
VI. RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTNER
A. CONTRACTING PARTNER HAS THE RIGHT
B. CONTRACTING PARTNER IS OBLIGED
VII. FINAL PROVISION

I. INTRODUCTORY PROVISION

With this Returns Policy the company LE CHEQUE DEJEUNER, s.r.o. duly informs the Contracting partner on the conditions, method and place of exercising his rights with respect to the liability for defects, contradictions or deficiencies. The Returns Policy is issued in accordance with relevant provisions of the Commercial Code and the Civil Code, as well as other general legally binding regulations of the Slovak Republic.
The company LE CHEQUE DEJEUNER, s.r.o. designed this Returns Policy in order to ensure a consistent, fast and accurate procedure for applying for reclaims of provided services.

II. DEFINITION OF TERMS

Reclamation - exercise of rights with respect to the liability for defects, contradictions or deficiencies,
LCHD - the company LE CHEQUE DEJEUNER s.r.o., Tomášikova 23/D, 821 01  Bratislava,
Correspondence address – LE CHEQUE DEFJEUNER s.r.o., P.O.BOX 109, 820 05  Bratislava 25,
Contracting partner– a natural or legal person that purchases coupons from LCHD or a legal person that accepts coupons issued by LCHD in its facility,
Agreement – a concluded agreement between LCHD and Contracting partner,
User – a natural person, who obtains coupons and subsequently uses them to pay for goods and services at an acceptance site.

III. PLACE AND METHOD OF FILING A RECLAMATION

A Contracting partner may file a Reclamation in an exclusively written form. He can deliver the Reclamation personally at the LCHD headquarters on the ground floor to the employee of LCHD at the counter, who shall confirm him receipt of the Reclamation or he can send it via post to the Correspondence address.

A Reclamation letter must contain:

  • in the letterhead of the letter must be stated the word "Reclamation ..." and the subject of Reclamation,
  • name and code of the Contracting partner, which was assigned to him by LCHD,
  • contact person with contact details (phone number, fax, e-mail address and mailing address for delivery of documents),
  • invoice number, to which the Reclamation refers,
  • description of defect, contradiction or deficiency (i.e. all the details needed for relevant assessment of the legitimacy of the Reclamation - especially numbers of reclaimed coupons, important dates, file number of the delivery and other important information),
  • date of Reclamation and signature of the person authorized to act on behalf of the Contracting partner

When claiming coupons it is necessary to disclose the coupons in question.
When claiming the number of coupons in the book it is necessary to disclose the coupon book in question for expertise.

IV. RESPONSIBILITY OF LCHD AND THE SUBJECT OF RECLAMATION

In fulfilling the subject of the agreement LCHD is responsible for the provided service to have adequate quality, quantity, measure or weight, to be without defects, contradiction or deficiency and must be provided in the time of the period agreed in the agreement.

A. THE SUBJECT OF RECLAMATION MAY BE:

  • a coupon which was issued by LCHD and does not match the model (imprint or other damage caused during the production process in LCHD),
  • inconsistency of number and nominal value of delivered coupons with the delivery,
  • inconsistency of number and nominal value of delivered coupons in the delivery with the delivery note,
  • inconsistency of number of coupons in the coupon book with the number stated on the book cover,
  • delivery date of coupons,
  • error in invoicing,
  • inconsistency of number and nominal value of reimbursed coupons with the declared ones,
  • date of reimbursement of coupons,

LCHD is not responsible for defects, contradictions and deficiencies if they were caused by the Contracting partner or the User or if the Reclamation contradicts the nature of the service.

B. THE SUBJECT OF RECLAMATION CANNOT BE:

  • a coupon which was not issued by LCHD,
  • an invalid coupon,
  • a coupon which was not sold to the Contracting partner,
  • a damaged coupon (torn, washed or in any other way mechanically damaged during manipulation by the User or the Contracting party),
  • a coupon marked with a stamp of other than the Contracting partner,
  • shipment of coupons stolen during transport to LCHD headquarters,
  • coupons stolen from the shipment during transport to LCHD headquarters, in case of using other than a secure plastic package,
  • difference in number and nominal value at personal handover / receipt found outside of the LCHD counter,
  • difference in cash found outside of the LCHD counter,
  • coupon sent by the User.

V. OBLIGATIONS AND RIGHTS OF LCHD AND PERIODS FOR RECLAMATION COMPLETION

A. LCHD IS OBLIGED:

  • to accept and register a written Reclamation delivered personally to the LCHD headquarters and issue a confirmation on Reclamation receipt to the Contracting partner,
  • to accept and register a written Reclamation delivered to the Correspondence address, upon receipt of the Reclamation the executive of the company assigns it to the responsible employee, who is obliged to resolve the matter,
  • investigate and complete the Reclamation without undue delay after its receipt, however not later than 30 calendar days from the day of the Reclamation receipt,
  • based on the notice to inform the Contracting partner on the status of the Reclamation process,
  • to justify recognition or rejection of the Reclamation in writing,
  • in case of recognition of the Reclamation to comply with the Contracting partner in the maximum extent possible,
  • take corrective and precautionary measures to prevent the possibility of recurrence of the defect, contradiction or deficiency.
  • when receiving the delivery with coupons to check the integrity of the safety plastic cover,
  • to return the delivery or file a claim record when finding a damage of the safety plastic cover,
  • when sending a shipment to use such safety plastic cover that it will not be possible to handle the content of the shipment without its obvious damage,

B. LCHD HAS THE RIGHT:

  • to recognize or reject the accepted Reclamation,
  • to decide on the amount and the means of fulfilment of the claim,
  • in case of unclear wording of the Reclamation, or missing information necessary for the relevant assessment of eligibility of the reclamation, to ask from the Contracting partner additional information, explanation, papers, documents and other evidence, whereas the period for Reclamation completion for LCHD is suspended until the required information is delivered.

VI. RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTNER

A. THE CONTRACTING PARTNER HAS THE RIGHT:

  • to refuse to accept delivery in case of damaged safety plastic cover,
  • to refuse to accept a coupon from the User in cases where the coupon does not correspond to the valid model,
  • to reclaim a service of LCHD if it is provided in contrary with the concluded Agreement and to request the removal of defects, contradiction or deficiency according to its nature, namely:
  • by a free service repair, if it is repairable,
  • by a free delivery of a substitute service or missing service,
  • by disbursements of funds,
  • by introducing such precautions and corrective measures in service provision on the LCHD side, so that the defect, contradiction or deficiency will not recur,
  • to return the service to LCHD if it is provided in contrary with the concluded Agreement,
  • to reclaim the coupons on behalf of the User in case the coupons were handed over to the Contracting partner.

B. THE CONTRACTING PARTNER IS OBLIGED:

  • when receiving the delivery with coupons to check the integrity of the safety plastic cover,
  • when sending a shipment to use such safety plastic cover that it will not be possible to handle the content of the shipment without its obvious damage,
  • to commit to safety when handling and storing valid coupons,
  • to apply for reclamation without undue delay, immediately after the reason for Reclamation is detected by the Contracting partner, however:
    • the Contracting partner who ordered coupons for its employees is due to do so within 3 working days after receiving coupons or
    • the Contracting partner who returned unused coupons of his employees is due to do so within 3 working days after receiving payment for the credit note or
    • the Contracting partner who accepted the coupons from its customers in its facility and sent them to be reimbursed is due to do so within 3 working days after receiving payment for the coupons
  • to provide maximum assistance to LCHD with investigating the Reclamation circumstances.

VII. FINAL PROVISION

The Returns Policy comes into force on 1st October 2011.

Ing. Štefan Petrík v.r.
Executive

 

Returns Policy for download.

Actuality

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